Returns, exchanges & cancellations

Cancellation

Cancel from My Orders while an order is placed or processing and before dispatch. Once handed to the courier, contact the store for assistance.

Return window

Submit return requests within 7 days of the recorded delivery date. A request is not automatic approval.

Eligibility and inspection

Wrong, damaged, quality-related and size-related issues may be submitted for review. Products should be unused, unwashed and returned with tags and packaging where applicable. The store physically inspects the item before accepting a return.

Refunds

Refunds are initiated only after inspection acceptance. Prepaid refunds use the original payment method where supported. COD refunds are transferred by bank/UPI and the UTR is recorded after transfer.

Review this operational policy against applicable Indian consumer-protection and e-commerce requirements before publication.